Booking, payment, cancellations and group space · the questions agencies ask us most, answered in full.
The prices on the tour pages are the public selling price · what your client pays if they book with us directly. Your agency rate for the same route is on the tariff sheet, which we send by email. Ask for it once and it covers every route, so you are not writing to us route by route.
Not from us. Each route has one published price and it is the same on every channel we sell through, including our Spanish consumer brand. You never have to defend your quote against our own shop window.
The agency. Your client never sees the tariff sheet and never receives a document from us with a net rate on it. You stay the agency of record from the first message to the last transfer.
Prices are published in USD. We also invoice in EUR or GBP if that is what your accounting needs · tell us before we issue the invoice. Once a file is confirmed in one currency it stays in that currency until the file closes.
No. Museum, site and national park entrances are passed on at what we pay. If the state raises an official entrance fee after you have booked, we absorb the first 10% of the increase; anything above that is passed on at cost, with no margin, and always in writing before your final invoice. Hotel, fuel and exchange rate movements stay with us.
Write to us with the route, the dates and the number of travellers. We hold the space for 10 days without a deposit · 5 days in high season · and send a confirmation with the exact hotels, flight times and the three payment dates. Nothing is committed until you confirm.
Three instalments. 20% to confirm the booking, within 7 days. 40% five working days before the purchase date, the day we issue the internal flight tickets and guarantee the hotels. The final 40% fifteen days before arrival, or thirty days before arrival for groups of ten or more. All three dates are written on your confirmation as calendar dates, so you never count days yourself.
Bank transfer in USD or EUR is the normal route. Card is possible up to 2,000 USD in a single payment, with a 3% processing difference; American Express is not accepted. Transfer charges are the sender’s, so the invoiced amount has to reach us in full.
It stays as credit for 12 months. Your client can move to different dates or to a different route in the catalogue and the money follows them. Changes of date, route or traveller are free until the purchase date.
Once the booking is confirmed and the deposit is in, we send the file with every detail: hotels with addresses, internal flight numbers and times, the guide’s day by day programme and the emergency contact in Turkey. You forward it to your client under your own cover.
Until the purchase date, which is written on your confirmation. That is the day we issue the internal flight tickets and guarantee the hotels · the first day our own money leaves. Everything paid is returned, and the deposit stays as credit for 12 months rather than coming back in cash. On group files of ten or more with a flight block, the deposit funds the block from day one and is non-refundable. On group files of ten or more with a flight block, the deposit funds the block from day one and is non-refundable.
For up to nine travellers: 50% from the purchase date up to fifteen days before arrival, 75% from fourteen to eight days, 100% inside the last seven days and for no-shows. For groups of ten or more the windows double: 50% up to thirty days before arrival, 75% from twenty-nine to sixteen days, 100% inside the last fifteen days. It is a flat percentage of the net price, so there is nothing to argue about file by file.
Yes. The per person price moves, because transfers, the vehicle and the guide are shared costs, so we recalculate and send a new confirmation before anything is committed. On files where we hold a group flight block, seats follow the airline’s own rules and those are set out on your confirmation.
Weather is the usual case: the balloon in Cappadocia and the boat day on the coast. The balloon is refunded in full when the flight is cancelled. For the boat, the captain decides in the morning and either shortens the route or changes the bays, and your client is told before boarding rather than at sea. If it cannot sail at all we replace it with a land programme the same day. Anything we fail to deliver through our own fault is refunded or replaced with an equivalent.
Maximum 18 travellers plus the guide, in a Sprinter van. We do not put your clients on a large coach.
Spanish and English on every route. French is available in Istanbul only · in Cappadocia, Ephesus and Pamukkale the guiding is Spanish or English.
Yes. 15 kg checked and 8 kg cabin per person on every internal flight in the programme.
Us, in their own language. Every file has a WhatsApp line that reaches our Istanbul office, not a call centre. You are copied on anything that changes the programme, so your client never learns something before you do.
All reservations are made with Lin Tur Turizm Tic. Ltd. Sti., trading as Conmigo Travel Agency (TURSAB licence A-14430). By booking with us you are deemed to have read, understood and accepted these terms, which together with the confirmation form the agreement between us. The services provided are those listed on the confirmation and invoice for the booking. The person submitting the booking warrants that they have authority to do so on behalf of everyone named on it, and confirms that all of them are aware of these terms.
Binding notices · cancellations, date changes, payment confirmations · are given by email. Day to day operational questions can go through WhatsApp, but a request sent on WhatsApp takes effect once we confirm it by email. We reserve the right to decline a booking at our discretion.
Agencies working with us regularly sign a written cooperation agreement covering rates, payment, cancellations, liability and data protection. Ask us and we will send you the current version.
